Terms & Conditions

1. Introduction

These terms and conditions and the documents referred to below (the "Terms") apply to the use of the current website (the "Website") and its related or connected services (collectively, the "Service"). You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you — our customer (the "Customer") — and us.

By using this Website and/or accessing the Service, you agree to be bound by these Terms, together with any amendments which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.

2. General Terms

We reserve the right to revise and amend the Terms at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.

3. Your Obligations

You acknowledge that at all times when accessing the Website and using the Service:

  • You are over 18, or the legal age at which gambling activities are allowed under the applicable jurisdiction.
  • You are of legal capacity and can enter into a binding legal agreement with us.
  • You are a resident in a jurisdiction that allows gambling.
  • You may not use a VPN, proxy or similar services that mask or manipulate the identification of your real location.
  • You are the authorized user of the payment method you use.
  • You must make all payments to us in good faith and not attempt to reverse a payment.
  • When placing bets you may lose some or all of your deposited money and will be fully responsible for that loss.
  • You must not use any information obtained in breach of any legislation in force in the country where the bet was placed.
  • You are acting solely on your own behalf as a private individual in a personal capacity.
  • You must not attempt to manipulate any market or element within the Service in bad faith.
  • You must generally act in good faith in relation to us at all times.

4. Restricted Use

You must not use the Service:

  • If you are under 18 years of age or not legally able to enter into a binding agreement.
  • If you reside in a country where online gambling is prohibited.
  • If you are a resident of or accessing from: Australia, Austria, Comoros, France, Germany, Iran, Myanmar, Netherlands, North Korea, Spain, United Kingdom, USA, or any FATF Blacklisted country.
  • To collect nicknames, emails, or other customer information by any means.
  • To disrupt or unduly affect the activities of other customers.
  • To promote unsolicited commercial advertisements or affiliate links.
  • To cheat, collude, or attempt to obtain a dishonest advantage.
  • To scrape our odds or violate our Intellectual Property Rights.
  • For any unlawful activity whatsoever.

You cannot sell or transfer your account to third parties. Employees of the Company and their immediate family members are NOT allowed to use the Service for real money without prior consent from Company leadership.

5. Registration

  • We reserve the right to refuse any registration application at our sole discretion.
  • You may be required to provide valid proof of identification and proof of residence as part of KYC/AML procedures.
  • You must provide accurate contact information and keep it up to date.
  • You are only allowed to register one account. Multiple accounts are subject to immediate closure.
  • You must keep your password confidential. We advise you to change it regularly.
  • Notify us immediately if you believe your account has been compromised.

6. Your Account

  • We do not give credit for the use of the Service.
  • We may close or suspend an Account if you are not complying with these Terms.
  • We reserve the right to close or suspend any Account without prior notice and return all funds.
  • Any amount mistakenly credited to your Account remains our property and will be withdrawn.
  • You must inform us as soon as you become aware of any errors with respect to your Account.
  • If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Contact our Customer Support Department via your Registered Email Address.
  • You cannot transfer, sell, or pledge your Account to another person.
  • To close your account, please send an email from your Registered Email Address to our Customer Support Department.

8. Deposit of Funds

You may deposit funds into your Safaribets account via your mobile money wallet or directly at any Safaribets Shop over-the-counter. Deposits should only be made with the intention of placing bets.

  • You agree to fully pay any and all charges due to us or to payment providers.
  • You agree not to make any charge-backs or cancel any deposits.
  • Your player account is not a bank account and does not bear interest.
  • By depositing funds, you affirm that the money is not sourced illegally.
  • We retain the right to suspend or close your account if there is suspicion of fraudulent or unlawful conduct.

9. Withdrawal of Funds

  • The minimum withdrawal amount per transaction is ZMW 20.
  • There are no withdrawal commissions if you roll over (wager) the deposit at least 1 time. Otherwise a 10% fee may apply.
  • We reserve the right to request identity verification prior to granting any withdrawals.
  • All withdrawals must be made to the original mobile money account used for deposit.
  • In cases where your balance is at least 10 times larger than the total sum of your deposits, you will be limited to ZMW 500,000 withdrawal per month.
  • Withdrawal requests will be approved or denied within seven (7) days.

10. Payment Transactions and Processors

You are fully responsible for paying all monies owed to us. We reserve the right to use third-party electronic payment processors to process payments. All transactions may be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to relevant authorities.

11. Errors

In the event of an error or malfunction of our system, all bets are rendered void. You are under an obligation to inform us immediately upon becoming aware of any error. We reserve the right to void bets placed at incorrect odds due to human or system error.

12. Rules of Play, Refunds and Cancellations

  • The winner of an event will be determined on the date of the event's settlement.
  • All results posted shall be final after 72 hours.
  • If a match result is overturned by the governing body within the payout period, all money will be refunded.
  • Minimum and maximum wager amounts are determined by us and are subject to change without prior notice.
  • Customers are solely responsible for their own Account transactions.
  • If an event is suspended or postponed and not resumed within 72 hours, wagers will be refunded.

13. Communications and Notices

All communications to us should be sent using the Customer Support form on the Website. All notices from us will be posted on the Website and/or sent to your Registered Email Address. All communications must be in the English language.

14. Matters beyond Our Control

We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure, including acts of God, trade disputes, power cuts, government actions, or failures of telecommunication services.

15. Liability

To the extent permitted by applicable law, we will not compensate you for any reasonably foreseeable loss or damage unless we breach any duties imposed on us by law. Our total aggregate liability to you shall not exceed the value of the bets you placed in respect of the relevant bet, or EUR €500 in aggregate, whichever is lower.

16. Gambling By Those Under Age

If we suspect you are under 18 years old, your Account will be suspended pending investigation. All winnings from betting while underage will be retained. This condition also applies if you are over 18 but placing bets within a jurisdiction with a higher legal betting age.

17. Fraud

We will seek criminal and contractual sanctions against any customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any customer where any of these are suspected.

18. Intellectual Property

Any unauthorized use of our name and logo may result in legal action being taken against you. We are the sole owners of the rights in and to the Service, our technology, software and business systems. You may not use our trademarks, trade names, logos or odds in connection with any unauthorized product or service.

19. Your License

Subject to these Terms, we grant to you a non-exclusive, limited, non-transferable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.

20. Your Conduct and Safety

Posting any content or engaging in conduct that is unlawful, inappropriate, or undesirable is strictly prohibited ("Prohibited Behaviour"). This includes but is not limited to:

  • Promoting false or misleading information
  • Conducting any unlawful or illegal activity
  • Harming minors in any way
  • Transmitting harmful, threatening, abusive, or obscene content
  • Transmitting software viruses or disruptive code
  • Interfering with or reverse engineering the Service
  • Scraping or indexing information using automated means
  • Impersonating another customer or third party

22. Complaints

If you have any concerns regarding these Terms, contact our Customer Service Department via the links on the Website using your Registered Email Address. Disputes must be lodged within three (3) days from the date the wager in question was decided.

26. General Provisions

  • These Terms shall remain in full force and effect while you access or use the Service.
  • These Terms will survive the termination of your Account for any reason.
  • These Terms are governed by the laws of the Autonomous Island of Anjouan, Union of Comoros.
  • These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service.
  • In the event of a discrepancy between the English language version and any other language version, the English version will be deemed correct.

For queries regarding these Terms, contact us at [email protected]